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FAQ

If you have any questions about our fingerprick blood test services, we’re here to help.

Take a look through our frequently asked questions below or contact us if you can’t find what you’re looking for.

Understanding the test procedure


When you order a test service online, we post the sample collection kit to you with a test request form and a reply-paid envelope.

Follow the simple directions that come with the kit to collect your sample and return it in the reply-paid envelope along with your signed test request form.

When your sample and signed test request form arrive at our pathology lab, we’ll process your sample and deliver your test results to you via our secure website. You can easily share your results with your GP or family members if you wish.

When you order a test service via our website, we’ll post you a sample collection kit that contains everything you need.

Collecting your sample is a simple process. Using the safety-lancet provided, prick your second or third fingertip and drip at least two blood spots onto the blood collection card provided. Put the collection card in the reply-paid envelope provided and mail it back to us with your signed test request form. See our collecting a sample page for more information.

After we analyse your sample, we’ll send you a link to your results in a few of days, which you can access via our secure website.

Ordering your test service


Yes. You can buy a test for a person within your legal care, if you are the parent or legal guardian of a child under 18 or the authorised carer of the person being tested.

Absolutely! Please do.

You can share your experience of MyHealthTest services through your social media networks. You can also follow us on Facebook, Google+, Twitter, LinkedIn and YouTube. We welcome feedback and value feedback from our community of users.

Browse through our available test services, add your selected test service to your cart and follow the steps to the checkout. We’ll mail your sample collection kits to the shipping address you provide.

You can also purchase our Diabetes HbA1c Test Service (with sample collection kit) from selected pharmacy outlets and diabetes organisations.

You can order a test service for anyone in your legal care. This includes if you’re a parent or legal guardian of a child under 18 or the authorised carer of the person being tested.

For online orders, you’re asked to specify the person being tested before you add the service to the cart.

For MyHealthTest services bought from a pharmacy or diabetes association, please add the details of the person being tested to the test request form and follow the remaining instructions to send the form and sample card to us for processing.

Unfortunately, no. Your email address is used as a unique way to identify you in the MyHealthTest system. You will need an email address that is exclusive to you to be able to order a test and receive your results.

Each MyHealthTest test service is packaged and sent individually to avoid the mix up of the unique dried blood spot cards. Each test is assigned a dried blood spot card with a unique barcode number that is also printed on the corresponding test request form. By sending each test separately we hope to help you to reduce the chance of mixing up dried blood spot cards and request forms.

Subscriptions


A subscription helps you do regular health checks, not only saving you money but also helping you stay on top of your health. Subscribing involves three simple steps:

  1. 1.   For the test service you would like to do on a regular basis simply select the option in the webstore “Subscribe and Save” and choose how often you would like to do your health check. For example, you may want to check every 3 months, so you would use the arrows to select the number 3 to receive a test kit in the post every 3 months.
  2. 2.   Your first order will be processed immediately and charged at the rate listed at time of purchase. Subsequent tests will be charged at the advertised price on the business day your test is due to be sent. In that way, if there is a deal on you won’t miss out.
  3. 3.  When your next test is due, your card will be charged for the test and your sample collection kit will be shipped out automatically at the nominated interval – be sure to keep your details up to date by logging into your account to manage your subscription.

A subscription cannot be used to swap out different types of Test Services. The subscription service is designed to enable you to track your results over time, so you can see trends in your levels going in the right direction the way you and your doctor have discussed.

Our subscription test service offers discounted test services for those people looking to check their health regularly.

Once you select a subscription, your first test service will be charged at the rate listed at time of purchase. Then when your next and subsequent test services are due, you will pay the advertised price on the business day your test is due to be sent out. In that way, if there is a deal on, you won’t miss out.

Subscriptions can be paid for by credit or debit card. Unfortunately we are unable to accept PayPal payments for subscriptions.

You can change your address and shipping details at any time by logging into your account and clicking on Subscriptions on the My Account page of the MyHealthTest website.

Please allow 5 ACT business days to process your requested changes prior to your next subscription test service due date.

You can edit payment details at any time by logging into your account and clicking on Subscriptions on the My Account page of the MyHealthTest website.

Please allow 5 ACT business days to process your requested changes prior to your next subscription test service due date.

You may change how often we send you a test kit at any time by logging into your account and clicking on Subscriptions on the My Account page of the MyHealthTest website.

Please allow 5 ACT business days to process your requested changes prior to your next subscription test service due date.

Once you have received at least two tests in your subscription you may cancel at any time by logging into your account and clicking on Subscriptions on the My Account page of the MyHealthTest website.

Please allow 5 ACT business days to process your cancellation request prior to your next subscription test service due date.

If you are unsure whether a subscription is right for you, we recommend you use our one-off test service first.

For any further information please view our Terms and Conditions or contact us.

Paying for the tests


Not yet. At this stage, our tests are not subject to a rebate through the Medical Benefits Scheme or private health insurance funds. We’re working towards this outcome and will let our customers know via a website update if/when this changes.

Yes. We accept all major credit cards as well as payments via PayPal.

Yes. All payments are made via our secure payment gateway providers. No credit card details are stored on our website. We do not have access to any credit card, debit card or PayPal account details.

You need to pay for the test via credit card or PayPal at the time of placing your order.

Receiving the test kit


When you receive your sample collection kit, check the components provided against the content list. If anything is damaged or missing, please let us know immediately and we’ll send you a replacement kit at no charge.

We’ll dispatch your sample collection kit within one business day of receiving your online order. Most people receive their kit within three days, but it may take up to five days, depending on your location.

If you haven’t received your kit within five days of your shipment confirmation email, please let us know.

If you need your test service urgently, please select the Express Post option when placing your order. Please note there is an extra charge for Express Post.

Yes, there is an expiry date on each sample collection kit. You will find the expiry date on the back of the kit, in the lower left hand corner.

Once you’ve collected your fingerprick blood sample, you need to mail it back to us within 24 hours to ensure your sample is still valid when we receive it. There is a window in which we can process your sample to ensure accurate, reliable results.

Preparing for the test


No. You can order any test service we offer without a prescription from your healthcare provider. However, we do recommend you discuss having a PSA test with your doctor so that you’re fully informed prior to undertaking this test.

There is no need to fast before taking a blood sample for any of our test services.

All test services offered by MyHealthTest come with a Test Request Form that outline any special requirements for the test service you’ve ordered.

No. The MyHealthTest lancet has been specifically provided to obtain the required amount of blood in order to receive an accurate result. If you don’t use the MyHealthTest lancet there is a risk your blood sample may be unsuitable for testing.

In order for us to use this innovative collection technique the drops of blood must be large and soak entirely through the special paper for the lab to perform analysis.

It is important that you read the instructions carefully before starting so that you can provide your very best blood sample. We strongly recommend that you read our helpful tips on collecting a sample.

If you require any further assistance don’t hesitate to contact our friendly customer support team, we’re here to help you every step of the way.

Getting your results


Yes. Your test results will include the normal range for all pathology results, and any readings outside of these ranges will be noted.

To maintain the highest level of confidentiality and comply with the 1998 Privacy Act of Australia, we will only deliver your results to you via our secure website.

Once your sample arrives at our pathology lab, we’ll send you an email notifying you that your sample is being processed. Results are generally sent to you within a week and you will be notified by SMS and email. If you haven’t received your results within a few days of receiving our notification email, please check your Junk or Spam email folders. If you’re unable to locate your results please contact us.

Interpreting the results


Yes. Your test results will be available on our secure website for you to access. You can grant other people access to your online records or account.

You may wish to grant access to your healthcare provider, a family member or any other person that you personally designate. Access can be granted for specific records or to your complete results profile on the portal - the choice is yours.

The person(s) you grant access to can login to the secure website and will only be able to view those records that you’ve authorised them to see.

If you have any questions or concerns about your test results, please discuss these with your doctor or health care professional. If you have general questions about the test service or process, please feel free to contact us.

Please note, the results provided for the tests ordered from this website are not a substitute for professional advice from your healthcare provider. The tests we offer are tools to help you monitor and manage your health and may be useful as a component of your overall wellness plan.

We can’t discuss specifics of your personal health and wellness. If you have questions about how the results relate to your personal health you should speak to your doctor or healthcare provider.

If you are the authorised representative (parent, guardian or caregiver) of the person being tested, then you will have access to their results.

Otherwise, it is up to the person being tested to grant you access to their results.

We recommend you discuss any change in your test results or any concerns or questions with your doctor or healthcare provider.

Many of the chemicals in your blood change in amount from day to day and hour to hour. This fluctuation is normal and can mean that a repeat test result may differ from previous test results, even if the two tests were performed within hours or days of each other.

It’s important to note that blood test results obtained from different laboratories can and do vary. This should be considered if comparing results to those from other labs.

Pathology results from different laboratories can and do vary. This should be considered if comparing to results from other labs. For more information click here to see a video explaining why this occurs.

MyHealthTest test uses dried blood spot samples using laboratory techniques which differ from traditional whole blood testing. The MyHealthTest test results have been validated and compared to traditional testing to ensure that you are given an accurate and reliable result.

Managing your account


Creating an account on the MyHealthTest website is easy. Just click on “My Account” which is found on the top of each page and register your details. Make sure you keep a record of this information in a secure place.

To manage your online account information, simply click on "My Account". You will be able to:

  • Change your billing address or shipping address
  • Change your password
  • Make a purchase from your wish list
  • Update your email subscription preferences

Your email address is a unique identifier which you use to access your account details and results. We take your privacy and security seriously, therefore we require written authorisation to update this information. Please contact us if you would like to update your email address.

You need an account to order a test service from MyHealthTest.

Once you open an account, you can:

  • Order test services
  • Save and update billing and shipping information
  • Access information about your orders if needed
  • Check your order history

We can only provide services to registered account holders because we need your unique contact details to ensure the test sample collection kit and any test information and results are provided securely to you (and to those you have designated as authorised recipients of your results).

Privacy and information security


We are committed to protecting your privacy and personal information. We only collect information needed to deliver the service to you and we store that information on servers in a highly secure data centre.

All data travelling between your computer/mobile device and our secure servers is encrypted to the highest standard for online stores. MyHealthTest is a secure site and we use the same level of website security as used by the major banks.

Technical Support


Our website supports the latest browser versions of Internet Explorer, Mozilla, Google Chrome and Safari. More specifically, we support versions of:

  • Internet Explorer versions 11 and above
  • Mozilla Firefox versions 27 and above
  • Google Chrome versions 30 and above
  • Safari versions 7, 8, 9 and above

If our website isn’t loading you may need to update to a newer version of your browser. You can do this directly from your browser settings or you can download our supported browsers HERE.