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If you have any questions about our fingerprick blood test services, we’re here to help.

Take a look through our frequently asked questions below or contact us if you can’t find what you’re looking for.

Help with our tests

Questions about the Prostate (PSA) Test Service

The MyHealthTest Prostate (PSA) test is a simple, at-home fingerprick test that measures the level of prostate specific antigen (PSA) in your blood.

PSA is a protein made in the prostate gland. A PSA blood test can identify changes or problems in the prostate. It’s also used as a first-line test for prostate cancer. However, PSA is not specific to cancer – a higher PSA result can also indicate other common prostate issues, like an enlarged prostate or an infection.

If your PSA level is raised, your doctor will investigate this further and discuss the options available to best manage your health based on your particular circumstances.

Yes, however our PSA test is not a replacement for a consultation with a healthcare professional.

We recommend you talk to your doctor about your specific concerns before you take a PSA test, so you understand the information you will receive.

Once you’ve discussed PSA testing with your doctor and decide if it’s right for you, you can order MyHealthTest’s PSA test service online, which offers a simple and convenient testing alternative to visiting a local pathology centre.

Once you receive your results, if your PSA level is elevated – or you’re concerned about some other aspect of your test result – we recommend discussing any concerns with a healthcare professional.

Many people like to pro-actively monitor their health and then discuss their results with their healthcare provider. Other people don’t visit their GP regularly, or live in rural/remote areas, but still want to monitor their health.

If you’ve discussed PSA testing with your doctor and decide it’s right for you, our fingerprick blood test service is an easy and convenient alternative to visiting and having blood taken at a pathology centre.

You can order your sample collection kit online, which is mailed out to you. To take a fingerprick blood test, we only need a few spots of blood placed onto a special collection card that you post back to our Australian pathology lab.

We send the results directly to you via our secure website and you can share and discuss these results with your doctor if you choose.

MyHealthTest’s fingerprick blood testing service is reliable and accurate.

Research studies have shown PSA levels can be reliably measured from dried blood spots. Our dried blood spot sampling method has also been validated and is comparable to testing with traditional whole blood samples (e.g. having blood taken at a local pathology centre).

Find out more about dried blood spot testing and our state-of-the-art Australian pathology lab.

Activities such as vigorous exercise, bike riding and recent sexual activity can temporarily raise your PSA level. It is best to avoid these activities for 48 hours before taking a PSA blood test.

If you’ve had a urinary tract infection (UTI) or a prostate examination, it’s best to wait six to eight weeks before taking the test because your results could be affected.

Conditions that affect your red blood cells such as anaemia or low iron levels, can affect your PSA result. If there is any possibility that you may have a condition affecting your red blood cells you should consult with your doctor before taking a PSA test.

Our PSA test service is not suitable for monitoring prostate problems after prostate surgery, radiation or chemotherapy.

Questions about the Cholesterol Test Service

The MyHealthTest Cholesterol Test Service will give you two measures of the fats in your blood – total cholesterol and triglycerides.

Total cholesterol is a reading of both the ‘good’ (HDL) and ‘bad’ (LDL) cholesterol in your blood. Triglycerides are another type of fat found in the bloodstream. For more information see the Cholesterol Test Service page

The MyHealthTest Cholesterol Test Service is a useful screening tool to see if your levels are outside of the healthy range and whether you are at risk of developing heart disease.

Generally, people younger than 45 should have their cholesterol and triglycerides levels checked every 5 years. However, it is recommended that adults over 45 or those younger than 45 with a family history of heart disease get tested every year.

We recommend discussing any concerns with a healthcare professional.

Cholesterol and triglyceride levels can naturally vary widely from day to day. Triglyceride levels can be raised if you take your fingerprick blood sample too soon after a fatty meal. While we don’t ask you to fast before taking your sample, it’s best to stick to your normal diet and avoid overly fatty foods.

Hand creams and other moisturisers can contain ingredients that can affect your triglyceride results. Before you collect the blood sample, please wash your hands thoroughly with warm water for a minimum of 30 seconds with no soap. The best time to collect this sample is first thing in the morning before you have applied any hand moisturisers and after washing your hands.

Conditions that affect your red blood cells such as anaemia or low iron levels, can affect your cholesterol result. If there is any possibility that you may have a condition affecting your red blood cells you should consult with your doctor before taking a cholesterol test.

The normal range for dried blood spot cholesterol tests differs from traditional blood tests because cholesterol is found in the membranes of red blood cells and is released during the process of dried blood spot testing. Consequently a different clinical target concentration is used for the dried blood spot method. With traditional testing, a result of 5.5 mmol/L or above is outside the expected range. With the MyHealthTest dried blood spot test, a result of 6.4 mmol/L or above is outside the expected range.

Questions about the Thyroid (TSH) Test Service

The MyHealthTest Thyroid (TSH) Test Service measures the amount of thyroid stimulating hormone (TSH) in your blood.

This type of test is commonly used to diagnose an under-active (hypothyroidism) thyroid and to make sure the correct dose of medication is given to treat an under-active thyroid.

If your TSH level is below the expected range, this may indicate a thyroid problem and you will be advised to speak to your doctor for possible further testing.

For more information see our Thyroid TSH Test Service page.

No, the MyHealthTest Thyroid (TSH) Test service can be used to monitor hypothyroidism (under active thyroid gland), however, it is not suitable for monitoring hyperthyroidism (over active thyroid grand).

The MyHealthTest Thyroid (TSH) test is suitable for adults, it is not recommended for people aged under 18 years of age.

Conditions that affect your red blood cells such as anaemia or low iron levels, can affect your thyroid result. If there is any possibility that you may have a condition affecting your red blood cells you should consult with your doctor before taking a thyroid test.

We recommend discussing any concerns with a healthcare professional.

If your TSH level is below the expected range (<0.5 mIU/L), this may indicate a thyroid problem and you will be advised to speak to your doctor for possible further testing.

If you are on medication for hypothyroidism you should take your medication as usual on the day you take your Thyroid TSH test. Eating as usual and taking your medication will not interfere with your test result.

This test is not suitable for:

  • diagnosing an overactive thyroid gland (hyperthyroidism)
  • diagnosing thyroid cancer
  • individuals under 18 years of age

Questions about the Diabetes (HbA1c) Test Service

HbA1c or glycated haemoglobin is an indication of your average blood glucose over the previous eight to 12 weeks. It’s used in the diagnosis of Type 2 diabetes and to monitor the condition in people with both type 1 and type 2 diabetes. For more information see the Diabetes Test Service page

The HbA1c test is used to diagnose and monitor diabetes.

Conditions that affect your red blood cells or haemoglobin can also affect your HbA1c results. These conditions include anaemia, iron deficiency, vitamin deficiencies or kidney disease and other related conditions.

If there’s a possibility you have a condition that affects your red blood cells or haemoglobin, you should consult with your doctor before taking an HbA1c test.

The MyHealthTest Diabetes (HbA1c) Test Service is not suitable for everyone, please see the Diabetes Test Service page for more information.

Help with the process

Understanding the test procedure

When you order a test service online, we post the sample collection kit to you with a test request form and a reply-paid envelope.

Follow the simple directions that come with the kit to collect your sample and return it in the reply-paid envelope along with your signed test request form.

When your sample and signed test request form arrive at our pathology lab, we’ll process your sample and deliver your test results to you via our secure website. You can easily share your results with your GP or family members if you wish.

When you order a test service via our website, we’ll post you a sample collection kit that contains everything you need.

Collecting your sample is a simple process. Using the safety-lancet provided, prick your second or third fingertip and drip at least two blood spots onto the blood collection card provided. Put the collection card in the reply-paid envelope provided and mail it back to us with your signed test request form. See our collecting a sample page for more information.

After we analyse your sample, we’ll send you a link to your results in a few of days, which you can access via our secure website.

Ordering your test service

Yes. You can buy a test for a person within your legal care, if you are the parent or legal guardian of a child under 18 or the authorised carer of the person being tested.

Absolutely! Please do.

You can share your experience of MyHealthTest services through your social media networks. You can also follow us on Facebook, Google+, Twitter, LinkedIn and YouTube. We welcome feedback and value feedback from our community of users.

Browse through our available test services, add your selected test service to your cart and follow the steps to the checkout. We’ll mail your sample collection kits to the shipping address you provide.

You can also purchase our Diabetes HbA1c Test Service (with sample collection kit) from selected pharmacy outlets and diabetes organisations.

You can order a test service for anyone in your legal care. This includes if you’re a parent or legal guardian of a child under 18 or the authorised carer of the person being tested.

For online orders, you’re asked to specify the person being tested before you add the service to the cart.

For MyHealthTest services bought from a pharmacy or diabetes association, please add the details of the person being tested to the test request form and follow the remaining instructions to send the form and sample card to us for processing.

An annual subscription service is a great way to stay on track with your health tests and save time and money. We’ll automatically send you a new sample collection kit when your next test is due.

There are two yearly subscription services available:

  • 3 Monthly Subscription (1 test every 3 months – 4 tests in total)
  • 6 Monthly Subscription (1 test every 6 months – 2 tests in total)

For the 3 monthly subscription, after placing your order, we’ll send you the first sample collection kit immediately, and then automatically send you 3 more sample collection kits, one every 3 months.

For the 6 monthly subscription, we’ll send you the first sample collection kit immediately and then another in 6 months’ time.

We’ll check in with you via email about six weeks before the anniversary of your subscription to give you the opportunity to renew your subscription if you’d like to.

Unfortunately, no. Your email address is used as a unique way to identify you in the MyHealthTest system. You will need an email address that is exclusive to you to be able to order a test and receive your results.

Each MyHealthTest test service is packaged and sent individually to avoid the mix up of the unique dried blood spot cards. Each test is assigned a dried blood spot card with a unique barcode number that is also printed on the corresponding test request form. By sending each test separately we hope to help you to reduce the chance of mixing up dried blood spot cards and request forms.

Paying for the tests

Not yet. At this stage, our tests are not subject to a rebate through the Medical Benefits Scheme or private health insurance funds. We’re working towards this outcome and will let our customers know via a website update if/when this changes.

Yes. We accept all major credit cards as well as payments via PayPal.

Yes. All payments are made via our secure payment gateway providers. No credit card details are stored on our website. We do not have access to any credit card, debit card or PayPal account details.

You need to pay for the test via credit card or PayPal at the time of placing your order.

Receiving the test kit

When you receive your sample collection kit, check the components provided against the content list. If anything is damaged or missing, please let us know immediately and we’ll send you a replacement kit at no charge.

We’ll dispatch your sample collection kit within one business day of receiving your online order. Most people receive their kit within three days, but it may take up to five days, depending on your location.

If you haven’t received your kit within five days of your shipment confirmation email, please let us know.

If you need your test service urgently, please select the Express Post option when placing your order. Please note there is an extra charge for Express Post.

Yes, there is an expiry date on each sample collection kit. You will find the expiry date on the back of the kit, in the lower left hand corner.

Once you’ve collected your fingerprick blood sample, you need to mail it back to us within 24 hours to ensure your sample is still valid when we receive it. There is a window in which we can process your sample to ensure accurate, reliable results.

Preparing for the test

No. You can order any test service we offer without a prescription from your healthcare provider. However, we do recommend you discuss having a PSA test with your doctor so that you’re fully informed prior to undertaking this test.

There is no need to fast before taking a blood sample for any of our test services.

All test services offered by MyHealthTest come with a Test Request Form that outline any special requirements for the test service you’ve ordered.

No. The MyHealthTest lancet has been specifically provided to obtain the required amount of blood in order to receive an accurate result. If you don’t use the MyHealthTest lancet there is a risk your blood sample may be unsuitable for testing.

Getting your results

Yes. Your test results will include the normal range for all pathology results, and any readings outside of these ranges will be noted.

To maintain the highest level of confidentiality and comply with the 1998 Privacy Act of Australia, we will only deliver your results to you via our secure website.

Once your sample arrives at our pathology lab, we’ll send you an email notifying you that your sample is being processed. Results are generally sent to you within a week. If you haven’t received your results within a few days of receiving our notification email, please check your Junk or Spam email folders. If you’re unable to locate your results please contact us.

Interpreting the results

Yes. Your test results will be available on our secure website for you to access. You can grant other people access to your online records or account.

You may wish to grant access to your healthcare provider, a family member or any other person that you personally designate. Access can be granted for specific records or to your complete results profile on the portal - the choice is yours.

The person(s) you grant access to can login to the secure website and will only be able to view those records that you’ve authorised them to see.

If you have any questions or concerns about your test results, please discuss these with your doctor or health care professional. If you have general questions about the test service or process, please feel free to contact us.

Please note, the results provided for the tests ordered from this website are not a substitute for professional advice from your healthcare provider. The tests we offer are tools to help you monitor and manage your health and may be useful as a component of your overall wellness plan.

We can’t discuss specifics of your personal health and wellness. If you have questions about how the results relate to your personal health you should speak to your doctor or healthcare provider.

If you are the authorised representative (parent, guardian or caregiver) of the person being tested, then you will have access to their results.

Otherwise, it is up to the person being tested to grant you access to their results.

We recommend you discuss any change in your test results or any concerns or questions with your doctor or healthcare provider.

Many of the chemicals in your blood change in amount from day to day and hour to hour. This fluctuation is normal and can mean that a repeat test result may differ from previous test results, even if the two tests were performed within hours or days of each other.

It’s important to note that blood test results obtained from different laboratories can and do vary. This should be considered if comparing results to those from other labs.

Managing your account

Creating an account on the MyHealthTest website is easy. Just click on “My Account” which is found on the top of each page and register your details. Make sure you keep a record of this information in a secure place.

To manage your online account information, simply click on "My Account". You will be able to:

  • Change your billing address or shipping address
  • Change your password
  • Make a purchase from your wish list
  • Update your email subscription preferences

Your email address is a unique identifier which you use to access your account details and results. We take your privacy and security seriously, therefore we require written authorisation to update this information. Please contact us if you would like to update your email address.

You need an account to order a test service from MyHealthTest.

Once you open an account, you can:

  • Order test services
  • Save and update billing and shipping information
  • Access information about your orders if needed
  • Check your order history

We can only provide services to registered account holders because we need your unique contact details to ensure the test sample collection kit and any test information and results are provided securely to you (and to those you have designated as authorised recipients of your results).

Privacy and information security

We are committed to protecting your privacy and personal information. We only collect information needed to deliver the service to you and we store that information on servers in a highly secure data centre.

All data travelling between your computer/mobile device and our secure servers is encrypted to the highest standard for online stores. MyHealthTest is a secure site and we use the same level of website security as used by the major banks.

Technical Support

Our website supports the latest browser versions of Internet Explorer, Mozilla, Google Chrome and Safari. More specifically, we support versions of:

  • Internet Explorer versions 11 and above
  • Mozilla Firefox versions 27 and above
  • Google Chrome versions 30 and above
  • Safari versions 7, 8, 9 and above

If our website isn’t loading you may need to update to a newer version of your browser. You can do this directly from your browser settings or you can download our supported browsers HERE.