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Help

If you have any questions about our blood test service, we’re here to help. Take a look through our frequently asked questions below or contact us if you can’t find what you’re looking for.

HbA1c


The HbA1c test is used to diagnose and to monitor diabetes.

Conditions that affect your red blood cells or haemoglobin can affect your HbA1c results. Such conditions can include for example anaemia, iron deficiency, vitamin deficiencies or kidney disease (amongst others).

If there is any possibility that you may have a condition affecting your red blood cells or haemoglobin you should consult with your doctor before taking an HbA1c test to ensure that you receive a reliable result. HbA1c tests should not be used for diagnosis of diabetes in a range of cases - see the About Diabetes page for more details.

HbA1c or glycated haemoglobin is an indication of your average blood glucose over the previous 2 – 3 months.  It is used to monitor treatment for Type 1 and Type 2 diabetes.  It is also used in the diagnosis of Type 2 diabetes. For more information see the About Diabetes page.

Understand the test procedure


When you order the test service(s) online we ship the sample collection kits to you with a test request form and reply paid envelope. You can also purchase a test service and collection kit from your local pharmacy or diabetes association.

Follow the directions that accompany the kit to collect your sample (more details here) and return it in the pre-addressed envelope along with your signed test request form.

After receiving your sample and signed test request form we will process your sample and deliver your test results to you via secure electronic means (more details here).

The test service is provided by analysing a dried blood spot (DBS) sample. We will send you a sample collection kit that contains everything you require.

It is a very simple process: using the provided safety-lancet you prick your finger tip, drip at least two blood spots onto the blood collection card and together with the signed test request form return the card in the mail (see more details about collecting a sample).

After we analyse your sample you will be emailed with a link to your results (in just a few of days). See this page for full details about the process.

Order


Yes. You can purchase a test for yourself or a person within your legal care (if you are the parent or legal guardian of a child under 18 or the authorised carer of the person being tested).

Absolutely! Please do.

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Browse through our available test services, then add your selected test services to your cart and follow the steps to the checkout. One or more sample collection kits will then be mailed to the shipping address you provide.

You can also purchase a test service (with sample collection kit) from your local pharmacy or diabetes association.

You can order test services for yourself or for others within your legal care (if you are the parent or legal guardian of a child under 18 or the authorised carer of the person being tested).

For online orders, you are asked to specify the person being tested before you add the service to the cart.

For test services purchased from a pharmacy or diabetes association, just add the relevant details of the person being tested to the test request form and follow the remaining instructions to send the form and sample card to us for processing.

An annual subscription service is a great way to save you time and hassle. This service will automatically send you a new sample collection kit when your next test is due. This is a great way to help you go about your daily activities without the hassle of remembering dates or organising your next test.

There are two yearly subscription services available:

After placing your order, we will send you a sample collection kit for the first test, and then 3, 6 and 9 months later (for the 4x service), or just once more in 6 months time (for the 2x service) we will automatically send you another sample collection kit. Just collect a new blood sample and return it to us each time, and your regular testing will be managed without the hassle of having to remember when to do it.

Approximately 6 weeks before the anniversary of your subscription we will email you again to advise that it is time to renew your subscription service, and include instructions about how to do that.

Unfortunately, no; your email address is used as a unique way to identify you in the MyHealthTest system. To be able to order a test and receive your results you will need an email address that is exclusive to yourself.

Pay for the tests


Not yet. At this stage, the tests are not subject to a rebate through the Medical Benefits Scheme or Health Insurance Funds. We are working towards that ability and will update our website as soon as that becomes available.

In the interim we believe the convenience and features of the MyHealthTest service will offer you real value - especially time savings and direct access to the test results. That allows you to be more informed about your health and help you to develop a much stronger relationship with your doctor to manage your health and wellbeing.

The MyHealthTest service brings you online ordering of test services, sample collection at a time a place that suits you (eg privacy and convenience of your own home), and direct delivery of your test results online in a secure portal - delivery to both yourself and your nominated recipients (eg your doctor).

Yes. We accept all major credit cards as well as payments via PayPal accounts. You simply select the tests you want and proceed to checkout.

Yes. All payments are made via our highly secure payment gateway providers.  None of your credit card details are entered into our website.  We do not have access to any credit card, debit card or PayPal account details. 

Payment is made at the time the test is ordered online.

Receive the test kit


When you receive your sample collection kit, check the components provided against the content list.  If there is an item missing or if any component is damaged, we will send a replacement kit at no charge to you as soon as you contact us.  Just call the contact number provided on this website or email details of the issue to support@myhealthtest.com.

Your sample collection kit will be dispatched within one business day from when your online order is placed - most people will receive their kit within 3 days of shipping, although it may take up to 5 days, depending on your address and location.   If you have not received your kit within five days of receiving your shipment confirmation email, please contact Customer Service.

If you require your test service urgently, when placing your order please request dispatch by Express Post – please note that there is an extra charge for Express Post.

You can also purchase a test service from your local pharmacy or diabetes association which includes the sample collection kit.

Yes, there is an expiry date on each sample collection kit, you will find it on the back, in the lower left hand corner.

Also, don’t forget that once you have collected your blood sample you need to mail it back to us within 24 hours – we have an 11 day window in which we can process your sample.

Prepare for the test


No. You can order any test service we offer without having to get a prescription from your healthcare provider.

For the HbA1c test service no fasting is required.

In general, for all test services offered by MyHealthTest the Test Request Form (TRF) accompanying the test service you have ordered will provide details of any fasting required for the test in question. For example, for the HbA1c test service, the TRF shows that fasting is not required for that test.

No. The MyHealthTest lancet has been specifically provided to obtain the required amount of blood in order to receive an accurate result. If you do not use the provided lancet there is a risk that your blood sample may be inadequate for testing.

Receive my results


Yes. Your test results will include information about normal ranges and any results outside these ranges will be noted.

Ordinary email is not a secure platform for the delivery of personal information - although with suitable encryption it is technically possible to send test results by email. Nonetheless, as your confidentiality is very important to us and as part of our commitment to comply with the 1998 Privacy Act of Australia and industry best practices, we will ordinarily deliver your results to you through our secure online Test Results Portal (website). On occasions we may deliver results to you via other means however we will ensure they too are secure and suitable. Having said that we will never send test results to you via ordinary email.

If you have received an email with a password protected pdf containing your test results and are having trouble opening the document, please try the following steps:

  • Make sure that you have the newest version of Adobe Acrobat downloaded onto your computer
  • Check you are entering the password correctly – please note: the password is case sensitive so you will need to use capital letters where indicated

If you are still having difficulties, please contact Customer Service

When your sample arrives at the laboratory you will be sent an email notifying you that your sample is now being processed. Results are generally sent to you within 2 days. If you have not received your results within 2 days after your sample been received at the lab, please check your Junk or Spam email folders. If you are unable to locate your results please contact MyHealthTest Customer Service.

Interpret the results


Yes. Your test results will be available on our secure online Test Results Portal for access by you. You can go online and grant access for your healthcare provider, family member or any other person that you personally designate. The access can be for specific records or to your complete results profile on the portal. The choice is yours. The person(s) you grant access to will then login to the results portal and will only be able to view those records that you have authorised them to see.

The best person to advise you on your test results is your doctor or other health care professional.  If you have general questions about your test results, feel free to contact customer support on this website or email details of the query to support@myhealthtest.com. Please note, the results provided for the tests ordered from this website are not a substitute for professional advice from your healthcare provider. The tests we offer are tools to help you monitor and manage your health and may be useful as a component of your overall wellness plan. As such, we cannot discuss specifics of your health and wellness. If you have questions about how the results relate to your personal health you should contact your healthcare provider.

Maybe.  If you are the authorised representative (parent, guardian or caregiver) of the person being tested than you will have access to their results. Otherwise, it is up to the person being tested to grant access to their results.   

MyHealthTest recommends that you discuss your test results with your doctor. A change in your test result may not mean you have a health problem. Many of the chemicals in your blood change in amount from day to day and hour to hour. This fluctuation is called normal biological variation and can mean that a repeat test result may differ from previous test results, even if the two tests were performed within hours or days of each other. A difference in your test results may also be a result of the test method the laboratory is using. All methods and measurements have some associated variation and it is the laboratory's responsibility to limit this as much as possible. For more information please contact +61-2 6145 2147 or info@myhealthtest.com.   

Manage my account


Creating an account on this website is easy. Just click on “My Account” located towards the top of each page and enter an email address and password. Make sure you keep a record of this information in a secure place.

To manage your online account information, simply click on "My Account". You will be able to:

  • Change your billing address or shipping address
  • Change your password
  • Update your email address
  • Make a purchase from your wish list
  • Update your email preferences
  • Subscribe/unsubscribe to the MyHealthTest newsletter.

Once you open an account, you can:

  • Order test services
  • Save billing and shipping information making it easier and faster to purchase services
  • Receive information about your orders if needed
  • Check your order history.

Note that without an account you cannot order test services from MyHealthTest.

You need to create an account to order services from MyHealthTest. We can only provide services to registered account holders since we require your unique contact details to be able to ensure the test sample collection kit and any test information and results are provided securely to you alone (and to those you have designated as authorised recipients of your results). It is within the framework of your account on our systems that we can provide this functionality securely.

Trust the privacy of this website


We are committed to protecting your privacy and personal information. As such, we only collect information needed to deliver the service to you and we store that information on servers in a highly secure data centre at Rackspace (a world leader in data centre services).

All data travelling between your computer/mobile device and our secure servers is encrypted to the highest standard for online stores. This is a secure site (usually indicated by a green bar or text in the browser address line above when in transactional pages such as My Account, Login, Checkout) and is the same level of security used by all the major banks.